GLOBAL TRAVELS AND TOURS LIMITED

Please read our terms of service below carefully: They constitute part of the contract between you and Global Travels and Tours Limited (referred to as “Global Travels” or the “Company”).

BOOKINGS AND DOCUMENTS

Bookings are only secured when we have received the minimum deposit from you. If the balance is not paid 14 days before the travel date, we are entitled to cancel your booking and refund 100% of the initial deposit paid. You are required to review all aspects of your booking to verify vital information including but not limited to: passenger itineraries, names, email addresses, telephone numbers, etc. Please notify the Company immediately if you notice any omissions and/or corrections are needed regarding the booking details. You assume full & sole responsibility for any risks and/or costs involved with failure or delay to report such errors and/or omissions.

PAYMENTS

All Payments must be made into our provided account send to you by our official email address. The Company accepts bank transfers, bitcoin, bitpay, paypal, cheques or cash payments. Other than the means stipulated for payment by the Company, the Company accepts no responsibilities for payment made to any third party on behalf of the Company without the Company’s express instruction. You agree that failure to remit payments on a timely basis will automatically put your booking at risk of cancellation. You voluntarily hold the Company harmless for cancellation of any booking on account of either late payment or declination of a credit card or cheque.

PRICING

Prices and availability quoted by the Company are based on the information available to the Company at the time of quoting. Accordingly, such prices and availability are not guaranteed until payment is made in full. The Company is not responsible for any variation, errors or omissions in any quotes, advertisements including prices quoted on its marketing materials and/or website.

FLIGHT AND OTHER TRAVEL TIMINGS

Flight timings are provided by airlines and are subject to Air Traffic Control restrictions. All means of transportation are subject to weather conditions. It is the customer’s responsibility to get to the airport within the scheduled time and check-in on time. There is no guarantee that flights, ferries, ships, trains, or coaches will depart at the times stated on any itinerary or tickets that you receive. All timings where stated are estimates only, and we do not accept any liability for any delay, however arising, or for any schedule alterations.

TICKETS AND STOPOVERS

Once a ticket has been paid for and issued by the airline, you agree that the airline policy shall govern your travel itinerary with the airline and that the contract as regards the ticket is between you and the airline. Accordingly, all issues including but not limited to a missed flight, baggage related issues shall be resolved in line with the policy of the airline. The Company may however intervene to facilitate a peaceful and speedy resolution between you and the airline. You agree that such intervention by the Company does not make the Company liable for any of your loss.

Airline tickets are usually non-refundable and non-transferable except the airline permits otherwise. Modification of passenger names, dates, times, routing, or departure/arrival airports are at the sole discretion of the airline and not within the control of the Company. Except expressly agreed otherwise, your journey to the airport or other airport where there is a connecting flight is at your expense. The Company will not be able to reimburse you for these costs, nor will it be liable if you miss your connecting flight.

You agree that you will not deviate from your booking by making any unscheduled stopovers.

UNSCHEDULED EXTENSIONS

In the unlikely event of there being an unscheduled extension to the holiday caused by flight delays, bad weather, strikes, or any other cause which is beyond the control of the Company, it is understood that the expenses relating to these unscheduled extensions, (hotel accommodation, flight etc.), will be borne by you. We accept no liability for changes, omissions, or delays before or during any trip occasioned by technical difficulties, weather conditions, strikes or communication breakdowns or unscheduled extensions.

SUPPLIERS

We collaborate and work with suppliers who provide several services to make your trip and vacation memorable. The Company is simply an intermediary between you and the Suppliers for your travel package. The Company does not own or operate any, hotels, shore excursions, tours, transportation providers, cruise lines, vessels, airlines, travel insurance companies etc. You agree that the Company shall not be held liable for any loss, damage, delay, inconvenience or injury to you as a result of a breach of contract, act or omission whether willful or negligent, criminal or otherwise of any third party including but not limited to these Suppliers, their employees, agents, servants, or representatives.

While we will endeavour to select top quality Suppliers, no undertaking, guarantee or warranty is given or shall be implied as to the fitness or condition of the Supplier’s accommodations, transportation, or any food, drink, medicine, or provisions supplied. You acknowledge and agree that the Company shall not be responsible for refunding, either fully or partially, any amounts paid due to unsatisfactory services from any supplier. The Company is not liable for any accident which occurs in hotels, in resorts, on aeroplanes/in airports, on buses/in bus stations, on trains/in train stations, on board a cruise ship, on tenders, onshore excursions, or during any mode of transportation encountered during the trip, resulting from equipment or any other cause. The customer admits a full understanding of the nature and character of the mode of transport and assumes all risks of travel, transportation and handling of passengers and baggage.

CHANGES

If you wish to make a change to your booking, we may assist you to make the change wherever this is possible and within our control. Note that such changes are subject to the policy of the supplier. You will however be required to pay all charges, whatever kind, imposed by the suppliers providing that part of your travel arrangements which you intend to change. You agree that changes to Group packages are restricted as any change by any member of the group will affect the other group travellers. In most cases, we may not be able to entertain your changes and we shall not be held liable for failure/inability to make changes that are not within our control.

It is our responsibility to provide you with the service and products that you have paid for. If any changes arise, we will inform you and request your consent before making any changes to your booking.

AIRLINE AND HOTEL REFUND PROCEDURES

Refund policies of the various airlines and hotels vary greatly. We may assist you to present a Refund request to the relevant airline or hotel for assessment. Should a refund be authorized, such refund will be made to you, less any cancellation or administrative charges.

We do not guarantee the time frame for processing refund requests by any airline.

COMPLAINTS

If you have any complaint, or you experience any problems with your holiday whilst away, you must immediately inform your Travel Consultant. Once you have paid the deposit, it means that you have accepted to stay in the hotel chosen, fly the airline quoted in this package and do all the activities planned for the trip. It is your responsibility to check the hotel pictures and read the reviews before payment. A link to view the hotels’ details will be provided by your Travel Consultant. If you do not like the hotel or airline while on the trip and you want to cancel, no refunds will be made to you. Whilst every effort will be made to resolve your complaint to your satisfaction, the Company will not be liable for any claim.

FORCE MAJEURE

Except where otherwise expressly stated in the booking conditions, we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected, or you otherwise suffer any damage or loss, as a result of “force majeure”. “Force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute or strike, natural or nuclear disaster, epidemic/pandemic, adverse weather conditions, fire and all similar events outside the Company’s control.

MODIFICATION

The Terms of service may be amended or modified by the Company at any time without notice. It may have changed since the last time an order was placed by you. It is therefore your responsibility to familiarize yourself with it to know what is applicable before making every booking, particularly to ensure what provisions are in operation in case they have changed since the last time an order was placed by you.

SEVERABILITY

If any provision of this agreement shall be unlawful, void, or for any reason is unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

HEADINGS

Headings are for reference purposes only and do not limit the scope or extent of such a section.

GOVERNING LAW AND DISPUTE RESOLUTION

This Agreement shall be governed by and construed in all respects by Benin Republic law and shall be subject to the jurisdiction of Benin Republic courts.

Any claim or dispute arising out of or relating to this agreement or the breach thereof shall in the first instance be attempted to be settled amicably by the Parties by way of direct negotiation.

If the dispute, difference or claim is not settled amicably within 30 (thirty) days, the dispute shall be referred to a single Arbitrator agreed to or appointed by the Parties.

If Parties are unable to agree on a single Arbitrator within 30 days after which a Party has demanded that such dispute be referred to an Arbitrator, any of the Parties shall be entitled to require the appointment of an Arbitrator by the Chairperson of Chartered Institute of Arbitrators, who is making his appointment, shall have regard to the nature of the dispute in question and appoint an Arbitrator who is experienced and skilled in the area of dispute.

The arbitration shall be held and conducted in the English Language.

The arbitration shall be conducted under the Arbitration and Conciliation Act of Benin Republic and the Rules made pursuant thereto.

The decision of the Arbitrator shall be final and binding on the Parties and Parties agree to be bound by it.

Thank you for choosing Global Travels and Tours Limited.